Frequently Asked Questions

Answers to your most common collision repair and insurance questions.

We've compiled answers to the most common questions about collision repair, insurance claims, and our services. Can't find what you're looking for? Call us at (800) 299-0448 and our team will be happy to help.

General Questions

What types of vehicles do you repair?

We repair all makes and models, including cars, trucks, SUVs, and vans. Our technicians are trained in current repair methods and have the equipment to handle domestic and import vehicles.

Do I need an appointment?

While we welcome walk-ins for estimates, we recommend calling ahead at (800) 299-0448 to schedule a convenient time. This ensures we can give your vehicle the attention it deserves.

How long will my repair take?

Repair times vary depending on the extent of the damage. Minor repairs may take 1-3 days, while major collision repairs can take 1-2 weeks. We'll provide a detailed timeline during your estimate and keep you updated throughout the process.

Do you offer a warranty on repairs?

Yes! We stand behind our work with a warranty on our repair work. If you ever have a concern about our workmanship, simply bring your vehicle back and we'll make it right.

Where are you located?

We're located at 2081 West End Ave, Pottsville, PA 17901, serving all of Schuylkill County including Schuylkill Haven, Minersville, Tamaqua, and Orwigsburg.

Insurance Questions

Can I choose my own repair shop?

Absolutely. Pennsylvania generally supports your right to choose your own repair shop. Your insurance company cannot require you to use a specific shop. The decision of where to repair your vehicle is always yours.

Do you work with my insurance company?

We work with most major insurance companies and handle all the paperwork and communication with your insurer so you don't have to.

Will I have to pay my deductible?

In most cases, yes. Your deductible is the portion of the repair cost you're responsible for, as specified in your insurance policy. We collect this at the time you drop your vehicle off for repair, not at pickup. If the other driver was at fault and their insurance is paying, you typically won't owe a deductible.

What if the other driver was at fault?

If another driver caused the accident, their insurance company is typically responsible for covering your repair costs. We can work directly with the at-fault driver's insurance company on your behalf, handling all the communication and paperwork.

What about rental car coverage?

Many insurance policies include rental car coverage. We can help you arrange a rental vehicle while your car is being repaired. Check your policy or ask your insurance agent about this coverage. If you have rental coverage, we'll coordinate with your insurer to get you set up quickly.

Repair Process Questions

What happens during the repair process?

After your estimate is approved, we begin by carefully disassembling the damaged areas to assess the full extent of damage. We then complete structural repairs, replace damaged panels, apply primer and paint, and reassemble your vehicle. Every repair goes through a thorough quality inspection before delivery.

What is paintless dent repair?

Paintless dent repair (PDR) is a technique that removes dents without the need for body filler or repainting. Using specialized tools, our technicians carefully massage the dent out from behind the panel, preserving your vehicle's original factory finish. PDR is ideal for hail damage, door dings, and minor dents where the paint is intact.

Do you use OEM or aftermarket parts?

We use OEM (Original Equipment Manufacturer) parts whenever possible to ensure the best fit and quality. If aftermarket or recycled parts are used, we only source from reputable manufacturers that meet our quality standards. We'll always discuss parts options with you before proceeding.

Can you match my vehicle's paint color exactly?

Yes. We use computerized color-matching technology to create an exact match to your vehicle's factory paint color. Our state-of-the-art downdraft paint booth ensures a smooth, even finish that's indistinguishable from the original.

What should I do after a car accident?

First, ensure everyone is safe and call 911 if needed. Exchange information with the other driver, take photos of the damage, and file a police report. Then contact your insurance company and call Bob Weaver Collision at (800) 299-0448 for your repair estimate.

Estimates & Payments

How do I get an estimate?

You can get a free estimate by visiting our shop, calling us at (800) 299-0448, or submitting photos through our online estimate form. We'll provide a detailed breakdown of the repair costs.

Can I get an estimate from photos?

Yes! Submit photos of your vehicle's damage through our online form and we'll provide a preliminary estimate. For a final estimate, we may need to see the vehicle in person to assess hidden damage.

What payment methods do you accept?

We accept cash, checks, and all major credit cards. For insurance repairs, we work directly with your insurance company for payment. Your deductible is collected at the time you drop your vehicle off for repair.

Service-Specific Questions

Can you repair a cracked bumper, or does it need to be replaced?

It depends on the severity. Small cracks under six inches can often be repaired with plastic welding and refinishing, saving you money compared to a full replacement. Larger cracks, multiple fracture points, or damage to the reinforcement bar behind the bumper cover typically require replacement. We evaluate every bumper and recommend the most cost-effective solution that does not compromise safety. Learn more about our bumper repair services.

How do you repair hail damage?

We primarily use paintless dent repair (PDR) for hail damage, which removes dents without repainting. For more severe hail damage where the paint is cracked or the metal is stretched, we use traditional body work and refinishing. Most hail damage repairs are covered under your comprehensive insurance policy, and we handle the entire claims process. Learn more about hail damage repair.

I hit a deer. What should I do?

First, move to a safe location and call 911 if anyone is injured. File a police report, as most insurance companies require one for animal collision claims. Take photos of the damage and the scene. Then contact your insurance company and bring your vehicle to Bob Weaver Collision for a free damage assessment. Deer collisions are typically covered under your comprehensive insurance policy. Learn more about deer collision repair.

Does insurance cover deer collision damage?

Yes, in most cases. Deer and animal collisions are typically covered under the comprehensive portion of your auto insurance policy, not collision coverage. Your deductible will apply, but we handle all the paperwork, documentation, and communication with your insurer. Many drivers in Schuylkill County deal with deer collisions, especially along Route 61 and I-81 corridors.

What areas do you serve?

Our shop is located at 2081 West End Ave in Pottsville, and we serve drivers from across Schuylkill County and beyond. This includes Schuylkill Haven, Minersville, Orwigsburg, Cressona, Frackville, Pine Grove, Hamburg, and surrounding communities. No matter where you are in the region, we are a short drive away. View all service areas.

Are your estimates really free?

Yes, absolutely. We provide free, no-obligation estimates for all types of collision damage. You can visit our shop in person, call us at (800) 299-0448, or submit photos online for a preliminary assessment. There is never any pressure to proceed with the repair.

Can I get an estimate by sending photos?

Yes. You can upload photos of your vehicle damage through our online estimate form and we will provide a preliminary estimate. For a final estimate, we may need to see the vehicle in person to check for hidden damage behind panels. Photo estimates are a great way to get a quick idea of repair costs without visiting the shop.

How much does bumper repair cost?

Bumper repair costs vary depending on the type and extent of damage. Minor scratch and scuff repairs can cost significantly less than a full bumper replacement. We provide free estimates so you know the cost upfront before any work begins. If the damage is covered by insurance, your out-of-pocket cost is typically just your deductible. Learn more about bumper repair.

Still have questions? We're here to help.

Call us or visit our contact page to get answers from our experienced team.